Kenmore Ice Maker Not Working [Here’s How to Fix It]


A common dilemma faced by numerous Kenmore refrigerator users is the malfunctioning of the ice maker. If you’re among those facing this issue, fret not. From my extensive experience spanning over a decade dealing with appliances, I’ve learned that approximately 80% of non-operational Kenmore ice makers can be fixed easily by following this troubleshooting guide on “Kenmore Ice Maker Not Working”.


For the sake of clarity, Kenmore ice makers are primarily situated in three spots: the refrigerator door, at the freezer’s top in side-by-side models, and in the bottom freezer drawer.

Kenmore Ice Maker Not Working

Kenmore Ice Maker Not Working


In this guide, I’ll walk you through troubleshooting steps for each.

How to Fix Kenmore Ice Maker Not Working?

  1. Resetting Your Kenmore Ice Maker

Begin by confirming if the ice maker is switched ON. It might sound trivial, but you’d be surprised how many times the solution was simply turning the ice maker back on.

  • For refrigerators with an ice maker in the door: The ON/OFF button can typically be found towards the upper left-hand corner. For some models, you might need to remove the ice bucket first to access this button.
  • For side-by-side models: The button will likely be located underneath the ice maker.
  • Older Kenmore models: These might not have a clear ON/OFF button. Instead, they might have a bail arm. When the arm is down, the ice maker is on; when it’s up, it’s off.

If you can’t find a specific button on the ice maker, check the refrigerator’s front display. Ensure that the display shows the ICE function turned ON.

  1. Checking and Adjusting Temperature Controls

Different Kenmore models have varying types of temperature controls, but they’re generally straightforward. If your display seems unresponsive, it might be locked. Press and hold the lock icon for around 3 seconds to unlock it.

Ensure that your refrigerator’s temperature is set at or below 37°F and the freezer is at or below -0°F. This helps your ice machine function optimally, especially during hot months when the ground water is warmer. After adjusting, give your refrigerator a full 24 hours to stabilize.

  1. Power-cycling Your Ice Maker

A simple power cycle can sometimes work wonders.

  • For refrigerators with an ON/OFF button: Turn the ice maker OFF, pause for about 10 seconds, and turn it back ON. You should detect some activity from the ice maker motor.
  • For models without an ON/OFF switch: Unplug the entire refrigerator for 2 minutes and then reconnect. This will reset your entire appliance, ice maker included.
  1. Inspecting the Refrigerator Door Wiring

Another crucial aspect is the wiring at your refrigerator door’s base. Some Kenmore models, due to design constraints, have wires that can get pinched or strained when the door is operated frequently. Over time, these wires can tear, cutting power to the ice maker. A visual inspection should help you determine if there’s any evident damage.

If you’ve tried all the above methods without success, consider seeking professional assistance. However, the odds are in your favor – with these steps, most Kenmore ice maker issues can be resolved without much hassle. Happy troubleshooting!

Kenmore Ice Maker Troubleshooting Guide 2023

Kenmore has been a household name for years, known for its durability and functionality. But like every appliance, even Kenmore refrigerators can run into occasional hiccups, specifically with their ice makers. Don’t fret, however. With a few quick steps, you can diagnose and possibly fix the problem yourself. Here’s how:

  1. Reconfirming Ice Maker Status

First and foremost, ensure that your ice maker is ON and that the ice bucket has been removed. Remember, you won’t be able to test it effectively with the ice bucket in place. Place a towel underneath the ice tray to catch any spillage.

  1. Locating and Using the Reset Button

Different Kenmore models have their reset buttons in different spots:

  • Door ice maker models: The reset button is usually found beneath the ice maker in the upper left-hand corner.
  • Freezer ice maker models: The reset button is generally right below the ice maker.

But don’t solely rely on visible buttons. Some models come equipped with a pin-hole reset button on the ice maker. If that’s the case, use a paper clip to press the button for approximately three seconds.

For those with older side-by-side models, you’ll have to be slightly more hands-on. Remove the ice maker module cover.

Then, find the “T” and “H” holes at the bottom. Using an insulated jumper wire or a paper clip with a tape handle, insert one end into the “T” hole and the other into the “H” hole.

If the ice maker starts turning after a quarter rotation, that’s promising! If not, you might be looking at a replacement.

  1. Clearing Out Compacted Ice

After ensuring that your ice maker is functioning correctly, it’s crucial to check the ice bucket. Sometimes, the ice turns into a solid chunk, which can block the ice dispenser. Simply empty the ice bucket or remove any solid chunks.

  1. Monitoring the Bail Arm

The bail arm, paddle arm, or IR sensor rotates over the ice bucket. If anything obstructs it, the ice maker will mistakenly believe the bucket is full, ceasing ice production. Ensure nothing is hindering these components, and that the arms are in their resting position.

  1. Ensuring Water Supply

Lastly, a simple yet often overlooked step: make sure your refrigerator has a steady water supply. If you have a water dispenser, check it by filling a glass. No water? You might be dealing with a closed home water supply valve or kinks in the refrigerator’s water lines.

For those with older Kenmore models, there’s a water valve test similar to the ice maker test. Use the jumper wire, inserting one end into the “V” hole and the other into the “L” hole. If you hear water filling, your water valve is operational!

While encountering issues with your ice maker can be frustrating, armed with this knowledge, you can approach the problem with a calm mind and steady hands. Regular checks and maintenance can go a long way in ensuring the longevity of your Kenmore refrigerator.

How to Troubleshoot and Fix a Kenmore Ice Maker Not Working?

It can be a frustrating moment when you open your freezer, expecting to grab a refreshing ice cube, only to realize your Kenmore ice maker isn’t functioning. But fret not! We’re here to guide you through an easy troubleshooting process.

Here’s a step-by-step guide to help you get back on track:

  1. Starting Simple: Basic Checks

First and foremost, ensure the ice maker is turned ON.

Make sure your refrigerator temperature is set at an optimal 37°F and the freezer at -0°F. Double-check that the ice bucket is completely removed; it’s crucial for the following steps.

Before doing anything further, place a towel under the ice tray to catch any water or ice that might fall.

  1. Resetting the Ice Maker

Press the reset button for approximately 3 seconds. The exact location of this button might vary:

  • Door ice makers: Often, you’ll find it in the upper left-hand corner under the ice maker.
  • Freezer ice makers: It’s usually right below the ice maker.

But remember, some models might have a pinhole instead of a button. In that case, gently press inside using a paper clip for about 3 seconds.

  1. Addressing Ice Blockage Issues

Compacted ice can become your worst enemy. Over time, the ice in your bucket can form a solid mass, especially if the freezer door is frequently opened and closed or if the ice remains unused for extended periods.

Solution: Empty the ice bucket and remove any large ice chunks. This should ensure the ice dispenser or shoot isn’t blocked.

  1. The Bail Arm and Other Ice Level Sensors

Whether it’s a bail arm, paddle arm, or an IR sensor, these components determine how much ice is in your bin. Ensure none of them are obstructed. For those with movable arms, confirm they’re in their resting position.

  1. Water Is the Essence of Ice

Double-check if the water supply is ON. An easy test? Use the water dispenser. If no water comes out, there might be an issue.

Measure your home’s water pressure. Ice makers require a specific pressure range, generally between 20-120 PSI without a filter and 40-120 PSI with one. A trip to your local hardware store can get you an affordable pressure gauge to check this.

An old or aftermarket water filter can also be the culprit. If it’s been more than 6 months, consider a replacement. Always use recommended filters for your Kenmore model.

  1. Checking the Water Pathway

A frozen fill tube might be blocking the water flow. Locate the tube that fills your ice tray (its position will depend on your model). If frozen, a hairdryer can be a quick fix, but handle it with care to avoid any damage.

  1. Ensuring Optimal Cooling

If your refrigerator isn’t cool enough, ice production could halt. Ensure the power source, outlet, and refrigerator settings are optimal. Cleaning the condenser vents and coils, checking the fans and the compressor relay, and unclogging any drains are essential steps.

  1. Ordering Replacement Parts

If you’ve identified a defective part, it’s time for a replacement. Locate the model number sticker inside your refrigerator. With that, head over to Sears Parts Direct online to find the precise component you need.

Not sure about a specific procedure or looking for more details? Kenmore’s user manuals can be a treasure trove of information. Most models have a physical copy attached near the door hinge.

  1. Seeking Professional Help

If your ice maker woes persist, it might be time to bring in the experts. Contact Kenmore Support at 1-844-553-6667 or schedule an online appointment. Depending on your warranty, repairs might even be covered!

More Related Guides:

In Conclusion:

No ice doesn’t have to mean a meltdown. With this comprehensive guide, you’re well-equipped to troubleshoot and fix most issues with your Kenmore ice maker not working. If all else fails, remember that professionals are just a call away. Stay cool!

Leave a Reply

Your email address will not be published. Required fields are marked *