Keypad Door Lock Not Working – How to Fix?


Now, if your keypad door lock not working, and you’re not quite sure how to go about it? We’re here to help!


Here is his post outlining the possible causes behind such issues with keypad locks. We also offered some handy tips to support you fix the problem yourself.

Keypad Door Lock Not Working

Keypad Door Lock Not Working


If that sounds like what you’re observing for, then simply head right into this article below.

Why is my Keypad Door Lock Not Working?

If your keypad door lock unexpectedly stops working, here are some of the reasons behind this issue:

  • The batteries in your lock are low.
  • Door handing identification error.
  • The lock is broken.

That said, simply keep reading to see how to go about this issue.

How can you Troubleshoot a Keypad Door Lock that Isn’t Working?

  1. Replace the Batteries

If you simply notice any undesirable operation in your keypad door lock, the initial thing you should do is replace the batteries.

Although maximum keypad door locks come with a low battery indicator that informs you when the batteries are low, it might happen unannounced sometimes. Probably because you simply used the wrong/substandard batteries.

You need to get a new set of batteries and replace the existing ones in your lock simply make sure you install the batteries properly following the correct polarity (+/-).

More so, you need to ensure you use the correct batteries for your lock—most Keypad Lock brands such as Schlage, Kwikset, and Brinks mention using only alkaline batteries.

If you’re considering using lithium batteries, simply check the user manual that came with your lock to see if the manufacturer recommends using lithium batteries.

If you can’t find the manual, try googling your lock’s model for battery info. If your lock didn’t work after replacing the battery, then simply continue to the next step.

  1. Perform the Door Handing Detection Process

Now, some keypad door locks such as Kwikset, Brinks, and Weiser need the user to perform the door handing identification at initial installation and after a factory reset.

The door-handing identification course teaches the lock the orientation of your door—whether it is a left or right-handed door and this process is serious to the lock’s operation.

If you’ve just installed your keypad door lock and it’s just not working, you need to check the user manual to see if it needs door handing identification and then run the course. You also need to read more about door handing identification in Brinks and Kwikset Keypad lock.

  1. Reset Your Keypad Door Lock

Your keypad door lock might also malfunction because of incorrect settings or internal glitches in the lock and performing a factory reset typically supports fixing such issues.

Now, if your keypad door lock is still not working after trying the above fixes, simply try resetting it. Reset methods for keypad door locks differ (depending on the model/brand), so check your user manual for precise reset instructions.

If you don’t have the manual, you might try to google the model to find reset instructions and if you have a Schlage keypad lock, you can simply follow our guidelines in this post to reset it. We have other commands on how you can reset a Tru-Bolt electronic keypad lockGatehouse keypad lock, and Defiant keypad lock. If you own any of these locks, you need to follow the steps there to perform a factory reset.

You need to keep in mind that resetting your lock will lastingly delete all your previous settings. You’ll have to start all over again to set the lock after the reset.

More so, note that some keypad door locks need you to perform the door-handing identification process after performing a factory reset and check to see if your lock requires that. If so, simply ensure you perform the door-handing process properly.

FAQs (frequently asked questions):

  • Why is my electronic lock, not opening?

A departed battery is the most common reason an electronic lock won’t open. We simply encounter this issue at least once a day and to help you avoid this inconvenience, we mention replacing your battery once a year.

  • Why is my automatic door lock not working on one door?

Now, if one door doesn’t work, but others do, the problem could be a blown fuse, and replacing the fuse will correct the problem and this is an inexpensive and easy fix. The solenoid is bad: Again, if one door doesn’t work, but others do, the issue could be with the door lock solenoid.

  • How do you unfreeze my keypad lock?

You need to try a de-icer with a heating element and simply warm your key gently with a flame. You need to use your warm breath to blow into the lock cylinder and defrost the lock with a hairdryer.

  • What if the door lock is stuck?

If you have a stuck door lock, you need to spray lubricant into the lock’s keyhole, and doing so will loosen any debris or deposits sitting inside your stuck lock and stop your key from turning. Insert the key and rotate it sometimes to work in the lubricant, freeing the stuck part.

Also Check: Simplisafe App Not Working


So, above are the steps to follow to troubleshoot your faulty keypad door lock. Now, to recap, if your keypad door lock isn’t working, you need to start your troubleshooting by replacing the batteries. Next, check and perform the door handing ID and reset the lock—as the last troubleshooting step.

However, if none of the fixes benefit, you can just try contacting your manufacturer’s support desk for help and some manufacturers like Schlage might offer to replace the lock if the problem is from their end or so.

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